Installation Guide CMS
Designed & implemented a low cost solution for scaling user facing guided content.
Initially a scrappy side project, the resulting system allowed the company to deliver a product-specific interactive experience that would scale to fit the future vision of the company.
Showing the relationship between code and interface: iterating through screen and button variations.
The Challenge
Improve our current static installation guide experience by keeping users inside the app's setup flow.
The Solution
I ended up creating a custom declarative interface generation system, allowing for language translations & infinite new product support to accommodate a merger.
The Impact
Reduced customer support calls, immediate response to changing installation needs, minimal increase in cost.
This project began before an international merger that would expand our product portfolio exponentially. Initially the goal was to improve the experience over our current PDF & printed installation guides. Post-merger, I retooled my system to support language translations and securely scale to a near infinite number of products.
Adding the content
Filling in the content, piece by piece
Quotes from press reviews
This feature got some pretty good press, below are some direct quotes so you can check out what the media had to say.
"August has done an excellent job of building a short video for every step of the way."
"The August app did a great job guiding me through the set up and installation of the View and the included Chime accessory."
"For most people, installing an August lock will be well within their DIY skills, and the August app's step-by-step video instructions helped enormously."
"The rapid installation time is no fluke. Much of the ease is due to the care that’s been taken to guide users through the procedure. The August mobile app includes step by step instructions, with short video clips that makes installation a breeze."
"The step by step instructions include little video vignettes and detailed explanations, so it couldn’t be easier."
